1. Scope of this Policy
2. The Information We Collect
2.1 We collect your personal information when you voluntarily provide it to us. The Personal Information includes data such as: –
i) registration information when you create a User account;
ii) profile information (city and state, educational level or background, tutoring subjects, etc.);
iii) uploaded file (NRIC, bank statement, SPM result, higher education certificate, bill electricty, etc.); and
iv) chats, comments, reviews, or other information when you communicate with us, by phone, email, or via third party social media sites, or participate in interactive features of the Service (including Customer Support messages and online tool chat messages).
2.2 For Students, we may collect personal information related to your documentation of and payment for tutoring sessions; school information; Tutors’ feedback of a student; and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps.
2.3 For Tutors, we may collect your NRIC, name, phone number, email address to complete a background check; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. We also collect bank account information to facilitate payment.
2.4 If you elect to pay for tutoring lessons with a credit or debit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information, other than credit or debit card numbers, is stored and encrypted in our System in full compliance with the Financial Services Act 2013. Payment information entered into our System solely to procure a background check will not be stored on our servers.
2.5 We may also obtain additional personal information when you use the Service, including type of browser you use, access time, pages viewed, IP address, and, if enabled, geolocation; and we collect information about the computer or mobile device you use to access the Service, including without limitation operating system and unique device identifiers and mobile network information. This data is used to better understand and enhance Users experience with the Service and on the Site or Apps.
3. How We Use Your Information
GoLearn may use your personal information for various purposes, such as: –
i) account creation and to provide the Service, including without limitation, access to previous lessons, tutor-matching services, information about prospective tutors, and facilitating communication directly between Students and Tutors;
ii) to process transactions and billing, for identification and authentication purposes;
iii) to communicate with you concerning the Service, User requests, transactions, security, privacy and administrative issues relating to your use of the Service, and services that we think may be of interest to you;
iv) process and deliver contest and sweepstakes entries and rewards and verify eligibility;
v) personalize and improve the Service and deliver and display targeted advertisements on our Service, content or features in the Service and on other Sites or Apps; and
vi) dministration of and troubleshooting regarding the System.
4. Information We Share And Disclose
We need to share some of your personal information with various parties for the Purposes. These parties include other Users, third parties, and service providers.
4.1 Your member profile and information such as tutor bio, educational background, city and state, rate, photos, reviews, comments, and information about you or your experience, may be seen and shared with other Users of our Service.
4.2 Information shared between Tutors and Students in order to facilitate the arrangement of tutoring sessions, including, your name, city and state, phone number, email address, and details about the tutoring services you seek or provide. Messages to students also, contain tutors’ names. In the case of teacher feedback of a student, we will transmit it as you ask us to.
5. Data Transmission and Storage
Once information has been collected, we encrypt sensitive data in our database for added security. GoLearn also uses firewalls and hardware monitoring across our system to protect against unauthorized access. Unfortunately, even with these measures, GoLearn cannot guarantee the security of personal information. By using the Service, you acknowledge and agree that GoLearn makes no such guarantee, and that you use the Service at your own risk.
6. Managing Your Personal Information
If you like to correct, delete, or modify some of the personal information previously entered on the Site or Apps, you can update the information in your account settings.
8. Additional Information