Career - Go Beyond with Us

Are you a passionate educator? Did you feel contributed when you shared your knowledge with your students? We did, too! At GoLearn, we don’t just focus on how to deliver the lesson, but also how to have fun with students while teaching. We believe in the power of making education exciting –  through connections, ideas, and technology.

Customer Success Manager

Junior / Experienced

Your tasks:

🌱Call parents and students in need of tutoring and clearly articulate our value
🌱Empathetically Identify and understand the needs of the customers (parents & students), pair them with the ideal tutor, and organize trial sessions.
🌱Take care of active assigned customers, ensuring they are happy with GoLearn tutors and customer service
🌱Respond to all inquiries coming from your customers (technical issues, billing requests, tutor change, additional subjects…) – all via WhatsApp, calls & e-mails
🌱Proactively contact your customers to understand any changes to their objectives, challenges they might have, and offer additional services.
🌱Achieve quarterly goals related to new customer acquisition, customer satisfaction, retention and loyalty, and increasing customer value.

You will be a great fit if:

✅You’re ambitious and achieving goals motivate you. Having past working experience in sales or customer service is a bonus.
✅You have a good command of English and like to talk to people. You are open-minded and self-confident. Fluent in Bahasa Melayu, Mandarin, or Tamil native are bonuses.
✅You like to try new things and take ownership of initiatives. You are not afraid of mistakes and roll up your sleeves to make things happen.
✅You are familiar with the Malaysian school system.
✅Able to work in Cyberjaya. If you are not and wish to move here, we’re here to help!

What we offer:

🔥Attractive salary package (comfortable base salary + performance-based incentive)
🔥An exciting and flexible start-up atmosphere with highly motivated, young, and open-minded colleagues
🔥Flexible working hours, partly from home
🔥Regular team events
🔥Training provided
🔥EPF, Sosco & other benefits (Medical, Travel, Phone & e.t.c)

Frontend Engineer (Intern)

Internship

Your tasks:

🌱You will implement new UI/UX features that make engagement process between students & tutors better.
🌱 You create internal tools for analytics and monitoring.
🌱 You assist the marketing team with creating landing pages and digital assets.

You will be a great fit if:

✅ You know how to use Google to solve your problems and love Stack Overflow
✅ You are familiar with React, React Native, TypeScript, and SQL/no-SQL Databases
✅ You are eager to learn new things and have ideas to challenge the existing implementations. You are a self-organized and independently working person.
✅ You are ready to go the extra mile to ensure you deliver your code to meet your milestones.
✅ Diploma / Bachelor’s Degree in Computer Science / Computer Engineering / other relevant IT fields with at least a CGPA of 2.5 and above.
✅Able to work in Cyberjaya. If you are not and wish to move here, we’re here to help!!

What we offer:

🔥Comfortable base salary
🔥An exciting and flexible start-up atmosphere with highly motivated, young, and open-minded colleagues
🔥Flexible working hours. Training provided.
🔥Regular team events
🔥EPF, Sosco

Digital Marketing (Intern)

Internship

Your tasks:

🌱Grow and engage GoLearn’s community on social media by creating content that elevates the brand personality
🌱Assess local trends to implement the social media strategy
🌱You will learn Paid Search, Social, Display, and Video performance marketing activities for Malaysia, including strategizing, planning, budgeting, executing, and reporting on all performance activities.
🌱You will learn to plan how to best allocate budget, and identify opportunities for expansion & scaling of new and existing performance marketing channels.
🌱Work with stakeholders including our customer success & product/tech team to ensure excellent customer experience across the full funnel.

You will be a great fit if:

✅You are a social media user.
✅You are creative and like to try new things. You like to ensure the highest quality & relevant content on the social channels, blog, and landing pages.
✅ You are hungry to learn new things. You are ready to go the extra mile and do what it takes to bring results.
✅You are a team player and ready to work with a wide range of stakeholders
✅You have good communication skills and empathy to understand our customer’s needs
✅Diploma / Bachelor’s Degree in related fields
✅Able to work in Cyberjaya. If you are not and wish to move here, we’re here to help!

What we offer:

🔥Comfortable base salary
🔥An exciting and flexible start-up atmosphere with highly motivated, young, and open-minded colleagues
🔥Flexible working hours. Training provided.
🔥Regular team events
🔥EPF, Sosco

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