Frequenty Asked Questions

There are 2 ways to get a tutor on GoLearn:

1. Submit a request to us and it takes less than 2 minutes to do so.

2. Send an inquiry to a specific tutor from their profile. If the tutor does not reply you within 48 hours, our team will assist you to get more tutors.

Once you've requested, Our team will contact you shortly to further verify your requirements.

All you need to do is prepare for the first lesson.

After receiving your request, GoLearn will assign an Education Consultant to you to find the Best available tutors based on your requirements.

Then, you can pick your favorite tutor, ask questions, arrange a trial class, or simply to go the tutor. If you feel uncomfortable with the newly assigned tutor, you can always switch to another tutor.

GoLearn will always ensure both parties agree on the lesson details and tuition fee before confirming the lessons.

We treat the credibility of our tutor profiles very seriously. All suspicious tutor applications or profiles with missing information are immediately investigated and blacklisted.

For tutees who wish to personally verify their tutor's qualifications and identity, you may request that the tutor bring their relevant certificates on the 1st lesson. (We do not to send online documents to protect the privacy of our tutor).

All our tutors are rated honestly by the parents or students they taught on a scale from 0 to 5. We guarantee all reviews come from real persons.

View all our top-rated tutors in Malaysia!

Home Tuition

The lessons will be conducted usually at your home or at a pre-determined location according, such as the tutor's home, or at a convenient public location such as libraries, cafeterias, hostels, etc. The location should be determined before the confirmation of lessons, the same as the tuition rate.

Any change in tuition place after lessons have started is subject to both parties' approval.

Online 1-to-1 Tuition

Online lessons will be conducted on Google Meet, Zoom, Microsoft Team, WebEx, or other video conference platforms that are suitable for both parties.

The learning material will be in softcopy.

Yes, of course. However, all postponements of lessons must be made at least 24 hours in advance of lessons, except for special cases (such as medical emergencies).

Please note that failure to make a postponement in advance will cause the tutor's time slot to already be blocked for the lesson and wasted trips.

This will incur compensation at an amount up to 50% of the 1-lesson fee.

Tuition fees depend on the subject you requested, the tutor's qualifications & experiences, and the city you currently live in.

Check out the latest recommended tutoring rate here.

Our tutor-finding service is COMPLETELY FREE for parents & students.

You only need to pay for the lessons conducted.

Behind the scenes, a portion of the lesson fees will be deducted directly from the tutor's fees as the agency commission. You do not pay anything extra.

You pay the tuition fees to GoLearn directly every month in any method preferred by both parties.

GoLearn will send an invoice for all lessons to be conducted in a month to parents. Parents are required to complete the payment before the end of the month.

Do note that our services are completely FREE for you. You are aware that paying your tuition fees on time is important to your tutor so they can continuously provide the best education. There are no additional/hidden fees you need to pay to GoLearn.

Example: Mrs Alice from KL hires tutor Jane for RM50/hour, 1.5 hours per lesson at 1 lesson per week. GoLearn will send an invoice of RM50 x 1.5hr x 4week/month = RM300 to Mrs Alice.

You do not have to make advance payments of any kind. You only need to make payments to invoices issued to you.

If you're requesting a trial class before confirming a continuation with a tutor, we will collect the trial class tuition fee in advance.

This is a common situation where lessons are postponed by either parties or the classes are terminated early.

Any unutilized lessons will be carried forward to next month and deducted from the next invoice. If a class is completely stopped, you will receive a refund of tuition fees equivalent to the number of hours of lessons not conducted.