Privacy Policy

This Privacy Policy is designed to help you understand how GoLearn (hereinafter, “We,” “Us” or “Our”) collect, process, store, and share personal information about our Users. It also explains what controls you have on how GoLearn collects and processes your information. The term “User” or “You” refers to students, tutors, or any person or entity who views, uses, accesses, browses, or submits any content or material to the Service. Providing your personal information is voluntary and your use of the Service will constitute your acceptance of this Privacy Policy.

Scope of this Policy

This Privacy Policy applies only to personal information we collect via the GoLearn website golearn.com.my (“Site”), online and mobile applications (“Apps”), email, telephone, electronic devices, and other interactive services (collectively “the Service”).

The Information We Collect

Personal Information: Registration info, profile info (city, state, education level, tutoring subjects), uploaded files (NRIC, bank statements, certificates), and communication (chats, comments, reviews, customer support).
Students: Documentation/payment info for tutoring sessions, school info, tutors' feedback, uploaded content.
Tutors: NRIC, contact info, uploaded content, bank account info for payment.
Payment Info: Name, card number, expiration, and billing address for card payments.
Additional Info: Browser type, access time, pages viewed, IP address, geolocation, device info.

How We Use Your Information

Account creation and providing the Service.
Processing transactions and billing.
Communication about the Service and updates.
Processing contests and rewards.
Personalizing and improving the Service.
Administration and troubleshooting.

Information We Share and Disclose

Sharing user profiles, tutor bios, reviews, and comments with other users.
Information shared between tutors and students for arranging sessions.
Third-party cookies and analytics services.
Service providers assisting with operations, payments, fraud detection, and dispute resolution.
Transfer of personal data in case of merger, acquisition, or sale.
Disclosure as required by law or to protect rights and safety.

Data Transmission and Storage

We encrypt sensitive data and use firewalls to protect against unauthorized access. However, GoLearn cannot guarantee full security. Use of the Service is at your own risk.

Managing Your Personal Information

You can update, correct, or delete your personal information in your account settings.

Amendments to Privacy Policy

GoLearn may update this Policy at any time. Your continued use of the Service constitutes acceptance of updates.

Additional Information

Questions regarding this Privacy Policy should be directed to support@golearn.com.my.

The Information We Collect

Personal Information: Registration info, profile info (city, state, education level, tutoring subjects), uploaded files (NRIC, bank statements, certificates), and communication (chats, comments, reviews, customer support).

Students: Documentation/payment info for tutoring sessions, school info, tutors' feedback, uploaded content.

Tutors: NRIC, contact info, uploaded content, bank account info for payment.

Payment Info: Name, card number, expiration, and billing address for card payments.

Additional Info: Browser type, access time, pages viewed, IP address, geolocation, device info.

Information We Share and Disclose

Sharing user profiles, tutor bios, reviews, and comments with other users.

Information shared between tutors and students for arranging sessions.

Third-party cookies and analytics services.

Service providers assisting with operations, payments, fraud detection, and dispute resolution.

Transfer of personal data in case of merger, acquisition, or sale.

Disclosure as required by law or to protect rights and safety.